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SMRT wins International "Best Passenger Experience" award

I know. I know. We always complain. But when someone wins an award, they must be rather deserving right?

Congratulations SMRT! You beat the Hong Kong MTR!

Now…can increase the frequency a bit more? Thank you. :)

SINGAPORE: Transport operator SMRT has clinched the “Best Passenger Experience” award at the inaugural Metro Awards 2008 in Copenhagen, Denmark.
Metro Awards is part of MetroRail, an annual conference of the urban rail industry worldwide which met from 1 to 3 April this year.
Other finalists of the “Best Passenger Experience” award included Copenhagen Metro, MTR Corporation Limited (Hong Kong) and The Warsaw Metro Ltd.
They were judged on factors such as value for money, efficiency and reliability, as well as cleanliness and security.
SMRT said the international award for service excellence came shortly after it won the “Most Customer-Friendly Transport” award, presented by Singapore’s Land Transport Authority.

( Source : Channel News Asia )

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8 Responses

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  1. xizor2000 says

    Quote: “They were judged on factors such as value for money, efficiency and reliability, as well as cleanliness and security.”

    As I said in Twitter… no one asked _US_. And as I have learn from the TaliPAP govt, the opinion of foreigners does not count, and let’s all just don’t recognise this award. LOL

  2. Sicarii says

    If this had come out on 1 April, I’d have brushed it off as an April Fool’s joke. Now it’s just sad.

    I’d have given the MTR the award if you ask me. I enjoyed my train rides in HK more — the system is so much more well-connected and thought out.

  3. xizor2000 says

    Quote: “They were judged on factors such as value for money, efficiency and reliability, as well as cleanliness and security.”

    As I said in Twitter… no one asked _US_. And as I have learn from the TaliPAP govt, the opinion of foreigners does not count, and let’s all just don’t recognise this award. LOL

  4. Sicarii says

    If this had come out on 1 April, I’d have brushed it off as an April Fool’s joke. Now it’s just sad.

    I’d have given the MTR the award if you ask me. I enjoyed my train rides in HK more — the system is so much more well-connected and thought out.

  5. Daphne Maia says

    Those people who awarded them this award must have never taken public transport before – they probably arrive at office in comfortable chauffeured cars.

  6. Daphne Maia says

    Those people who awarded them this award must have never taken public transport before – they probably arrive at office in comfortable chauffeured cars.

  7. brian says

    i do think our MRT is world class in some aspects, but definitely not world class in others.

    travelling in HK, little things like having bulletins tell you what stop you’re at helps. in Singapore we only live with the hard to read maps (cuz its super crowded) and the lady’s voice.

    but we definitely have a system that serves us to almost every corner of Singapore (YES! EVEN PUNGOL!)

    i think something needs to be done about congestion..

    i do agree with your explaination of the disparity of our perceptions though -)

  8. brian says

    i do think our MRT is world class in some aspects, but definitely not world class in others.

    travelling in HK, little things like having bulletins tell you what stop you’re at helps. in Singapore we only live with the hard to read maps (cuz its super crowded) and the lady’s voice.

    but we definitely have a system that serves us to almost every corner of Singapore (YES! EVEN PUNGOL!)

    i think something needs to be done about congestion..

    i do agree with your explaination of the disparity of our perceptions though -)



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